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Common Issues

Solutions to frequently encountered problems.

Next Occurrence Not Showing​

Check the Date Field​

  1. Go to Recurring Events → Settings
  2. Verify the Date Field name matches your actual field
  3. Edit an event and confirm the field has a date value

Check Recurrence is Enabled​

  1. Edit the event
  2. Look for the Recurrence Settings metabox
  3. Ensure "Enable recurring event" is toggled On

Verify the Anchor Date​

The anchor date must match your recurrence pattern:

  • Weekly (Monday): Anchor should be a Monday
  • Monthly (15th): Anchor should be the 15th
  • Monthly (First Tuesday): Anchor should be a first Tuesday

Clear the Cache​

  1. Go to Recurring Events → Settings
  2. Click Clear All Cache
  3. Refresh and test again

Wrong Dates Showing​

Check WordPress Timezone​

  1. Go to Settings → General
  2. Verify your timezone is correct
  3. Save changes even if it looks correct

Check Date Format in Field​

Ensure your date field stores dates in a format PHP can parse:

  • ✅ 2026-01-15 (Y-m-d)
  • ✅ 15/01/2026 (d/m/Y)
  • ✅ January 15, 2026
  • ❌ Custom formats may not work

Clear Cache After Changes​

After fixing date issues:

  1. Clear plugin cache
  2. Clear any page caching plugins
  3. Test in an incognito browser

Bricks Dynamic Tags Not Appearing​

Verify Bricks is Active​

The tags only register when Bricks Builder is active.

Check the Tag Group​

  1. In Bricks, click the dynamic data icon
  2. Look for Recurring Events group
  3. If missing, try refreshing the editor

Check Query Loop Context​

Dynamic tags may not appear if you're not inside a query loop or single event context.

Query Loop Not Showing Events​

Verify Query Type​

  1. Select your query loop container
  2. Check that Query Type is set to "Recurring Events"
  3. Not the standard "Posts" type

Check License Status​

Multiple occurrences require a valid license:

  1. Go to Recurring Events → Settings → License
  2. Verify license is active
  3. If expired, renew and reactivate

Check "Hide Past Events"​

If enabled, only future occurrences show. If all your test events are in the past, they won't appear.

Verify Post Type​

Ensure the post type in query settings matches your configured post types.

Calendar Not Displaying​

Check Shortcode​

Verify the shortcode is correct:

[lre_calendar]

Not:

[lre-calendar]
[calendar]

Check Events Have Calendar Enabled​

Events must have "Display event in calendar" toggled On in the metabox.

Check JavaScript Console​

Open browser developer tools (F12) and check the Console tab for errors.

Check for Plugin Conflicts​

Temporarily deactivate other plugins to identify conflicts, especially:

  • Other calendar plugins
  • JavaScript optimization plugins
  • Caching plugins

Filters Not Working​

AJAX Not Loading​

Check browser console for JavaScript errors.

URL Not Updating​

AJAX filters update the URL. If this isn't working:

  • Check for JavaScript errors
  • Verify no plugin is blocking History API
  • Test in incognito mode

Wrong Query Being Filtered​

Ensure the filter is targeting the correct query loop:

  • In Bricks: Check "Target Query Loop" setting
  • Multiple loops: Each filter can only target one loop

Add to Calendar Not Working​

Button Not Appearing​

  1. Enable the feature in Settings → General → Add to Calendar
  2. Configure the Start Time Field
  3. Ensure the event has a time value

Wrong Event Times​

  1. Verify your time field format (HH:mm or h:i a)
  2. Check WordPress timezone settings
  3. Test with a simple time like "14:00"

ICS Download Issues​

  1. Check for JavaScript errors
  2. Disable security plugins temporarily
  3. Test in different browser

Performance Issues​

Slow Page Load​

  1. Reduce "Occurrences Per Event" in query settings
  2. Lower "Default Occurrences" in plugin settings
  3. Increase cache duration
  4. Use pagination instead of showing all events

Database Timeouts​

  1. Check if transients table is bloated
  2. Clear plugin cache
  3. Consider using object caching (Redis/Memcached)

Override Values Not Showing​

Check Field Configuration​

  1. Go to Settings → Overrides
  2. Ensure the field is checked as overridable
  3. Save settings

Check URL Parameter​

Single event pages need the ?lre_date=YYYY-MM-DD parameter for override context:

yoursite.com/event/yoga/?lre_date=2026-01-15

Verify Override Exists​

  1. Edit the event
  2. Go to Manage Occurrences
  3. Confirm an override exists for that date and field

Still Having Issues?​

  1. Enable Debug Mode: Add ?lre_debug=1 to your URL
  2. Check Debug Log: Go to Settings → Debug tab (if enabled)
  3. Contact Support: Visit listapage.au with:
    • WordPress version
    • PHP version
    • Plugin version
    • Steps to reproduce
    • Any error messages