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Common Issues

Solutions to frequently encountered problems.

Next Occurrence Not Showing​

Check the Date Field​

  1. Go to Recurring Events → Settings
  2. Verify the Date Field name matches your actual field
  3. Edit an event and confirm the field has a date value

Check Recurrence is Enabled​

  1. Edit the event
  2. Look for the Recurrence Settings metabox
  3. Ensure "Enable recurring event" is toggled On

Verify the Anchor Date​

The anchor date must match your recurrence pattern:

  • Weekly (Monday): Anchor should be a Monday
  • Monthly (15th): Anchor should be the 15th
  • Monthly (First Tuesday): Anchor should be a first Tuesday

Clear the Cache​

  1. Go to Recurring Events → Settings
  2. Click Clear All Cache
  3. Refresh and test again

Wrong Dates Showing​

Check WordPress Timezone​

  1. Go to Settings → General
  2. Verify your timezone is correct
  3. Save changes even if it looks correct

Check Date Format in Field​

Ensure your date field stores dates in a format PHP can parse:

  • ✅ 2026-01-15 (Y-m-d)
  • ✅ 15/01/2026 (d/m/Y)
  • ✅ January 15, 2026
  • ❌ Custom formats may not work

Clear Cache After Changes​

After fixing date issues:

  1. Clear plugin cache
  2. Clear any page caching plugins
  3. Test in an incognito browser

Bricks Dynamic Tags Not Appearing​

Verify Bricks is Active​

The tags only register when Bricks Builder is active.

Check the Tag Group​

  1. In Bricks, click the dynamic data icon
  2. Look for Recurring Events group
  3. If missing, try refreshing the editor

Check Query Loop Context​

Dynamic tags may not appear if you're not inside a query loop or single event context.

Query Loop Not Showing Events​

Verify Query Type​

  1. Select your query loop container
  2. Check that Query Type is set to "Recurring Events"
  3. Not the standard "Posts" type

Check License Status​

Multiple occurrences require a valid license:

  1. Go to Recurring Events → Settings → License
  2. Verify license is active
  3. If expired, renew and reactivate

Check "Hide Past Events"​

If enabled, only future occurrences show. If all your test events are in the past, they won't appear.

Verify Post Type​

Ensure the post type in query settings matches your configured post types.

Calendar Not Displaying​

Check Shortcode​

Verify the shortcode is correct:

[lre_calendar]

Not:

[lre-calendar]
[calendar]

Check Events Have Calendar Enabled​

Events must have "Display event in calendar" toggled On in the metabox.

Check JavaScript Console​

Open browser developer tools (F12) and check the Console tab for errors.

Check for Plugin Conflicts​

Temporarily deactivate other plugins to identify conflicts, especially:

  • Other calendar plugins
  • JavaScript optimization plugins
  • Caching plugins

Filters Not Working​

AJAX Not Loading​

Check browser console for JavaScript errors.

URL Not Updating​

AJAX filters update the URL. If this isn't working:

  • Check for JavaScript errors
  • Verify no plugin is blocking History API
  • Test in incognito mode

Wrong Query Being Filtered​

Ensure the filter is targeting the correct query loop:

  • In Bricks: Check "Target Query Loop" setting
  • Multiple loops: Each filter can only target one loop

Add to Calendar Not Working​

Button Not Appearing​

  1. Enable the feature in Settings → General → Add to Calendar
  2. Configure the Start Time Field
  3. Ensure the event has a time value

Wrong Event Times​

  1. Verify your time field format (HH:mm or h:i a)
  2. Check WordPress timezone settings
  3. Test with a simple time like "14:00"

ICS Download Issues​

  1. Check for JavaScript errors
  2. Disable security plugins temporarily
  3. Test in different browser

Performance Issues​

Slow Page Load​

  1. Verify Stored Occurrences are working — check Settings → Advanced → Data Information for occurrence count
  2. Reduce "Occurrences Per Event" in query settings
  3. Use pagination instead of showing all events at once
  4. Clear any page caching plugins and test in incognito

Calendar Navigation Still Slow​

If calendar navigation is slow after upgrading to 1.5.0:

  1. Re-save your events to trigger stored occurrence generation
  2. Check that the {prefix}_lre_occurrences table exists in your database
  3. Verify the occurrence count in Settings → Advanced → Data Information

Stale or Missing Occurrences​

If events show incorrect or missing dates:

  1. Edit the event and click Update — this regenerates stored occurrences
  2. Check Settings → Advanced → Data Information to confirm occurrences are being stored
  3. If using "Never" end type, wait for the weekly background task to extend occurrences, or re-save the event

Database Timeouts​

  1. Check if transients table is bloated
  2. Clear plugin cache
  3. Consider using object caching (Redis/Memcached)

Override Values Not Showing​

Check Field Configuration​

  1. Go to Settings → Overrides
  2. Ensure the field is checked as overridable
  3. Save settings

Check URL Parameter​

Single event pages need the ?lre_date=YYYY-MM-DD parameter for override context:

yoursite.com/event/yoga/?lre_date=2026-01-15

Verify Override Exists​

  1. Edit the event
  2. Go to Manage Occurrences
  3. Confirm an override exists for that date and field

Still Having Issues?​

  1. Enable Debug Mode: Add ?lre_debug=1 to your URL
  2. Check Debug Log: Go to Settings → Debug tab (if enabled)
  3. Contact Support: Visit listapage.au with:
    • WordPress version
    • PHP version
    • Plugin version
    • Steps to reproduce
    • Any error messages